Frequently Asked Questions
Everything you need to know about ordering your construction and home improvement materials from ARM Building Supplies.
What are your delivery options for heavy building materials?
We offer specialized delivery services using crane-equipped trucks for heavy items like bricks, timber, and cement. Delivery timelines typically range from 2-5 business days depending on your location and stock availability.
Do you offer trade discounts for contractors?
Yes, we provide competitive trade pricing for industry professionals and bulk orders. Please contact our sales team or apply for a trade account through our website to access exclusive rates.
What is your return policy on unused materials?
Unused and unopened materials in their original packaging can be returned within 30 days of purchase. Please note that certain items, such as custom-cut timber or mixed-to-order paints, are non-refundable.
Are the products on your website suitable for both DIY and professional use?
Absolutely. We source high-quality, contractor-grade materials that meet national building standards, making them perfect for both large-scale construction projects and smaller home DIY renovations.
Can I request a specific delivery time for my project site?
While we cannot always guarantee an exact minute, we provide morning or afternoon delivery windows. Our drivers will call you approximately 30 minutes before arrival to ensure someone is on-site to receive the goods.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers for larger orders. Trade account holders may also be eligible for credit terms subject to approval.